01
What services does Bijli Logistics provide?
Bijli Logistics provides B2B road transportation and Part Truck Load (PTL) services across our network, with direct movement on key routes.
Help centre
Frequently Asked Questions
Quick answers about services, bookings, rates, tracking and shipment support.
02
Which cities does Bijli Logistics serve?
Our company-operated branches include Amritsar, Ludhiana, Bhiwandi, Ichalkaranji, Surat, Kolkata and Howrah. We also serve Jalandhar, Chandigarh, Panchkula, Yamuna Nagar, Vasai and Andheri through our agency network.
03
How can I track my shipment?
You can track your shipment online using your GR/LR number through the Track Shipment section of our website.
04
Can I track my shipment on WhatsApp?
Yes. Our WhatsApp service allows customers to check shipment status using their GR/LR number.
05
What shipment information can I see while tracking?
Depending on the shipment stage, you can view information such as booking, dispatch, arrival and delivery status along with relevant dates.
06
Do you provide direct transportation without a hub?
Yes, we operate direct services on selected major routes, helping reduce unnecessary handling and transit delays.
07
Do you provide door delivery?
Door delivery is available for selected destinations and service areas. Please confirm availability with the concerned branch while booking.
08
How can I get a freight rate?
Contact us on WhatsApp or speak with the relevant Bijli Logistics branch. Rates may depend on origin, destination, weight, number of packages and type of goods.
09
What information should I provide for a rate enquiry?
Please provide the origin, destination, type of material, approximate weight and number of packages so our team can quote accurately.
10
What is a GR/LR number?
A GR/LR number is the unique consignment reference issued when your goods are booked. Keep this number handy for tracking and shipment-related enquiries.
11
Will I receive shipment updates?
Where enabled, customers can receive shipment-related updates such as booking and arrival notifications through our digital communication systems.
12
What types of goods can I book?
We handle a wide range of commercial and B2B goods. Acceptance depends on the nature, packaging, route and applicable transportation regulations. Contact the concerned branch for confirmation of specialised goods.
13
How should goods be packed?
Goods should be securely packed and suitable for road transportation and handling. Fragile, sensitive or special cargo should be clearly identified before booking.
14
What should I do if there is an issue with my shipment?
Contact the booking or destination branch with your GR/LR number. Our team can check the shipment details and assist you.
15
How can I find the nearest Bijli Logistics branch?
Visit the Branch Network section of our website for branch addresses and contact details.
16
How can I contact Bijli Logistics?
You can contact us through WhatsApp, your nearest branch, or our dedicated customer care team.
Customer Care: customercare@bijlilogistics.comStill have a question?
Our team is here to help.
Our team is here to help with bookings, rates, tracking and service enquiries.