Privacy Policy

Depending on how you interact with Bijli Logistics, we may collect information including:

• Name
• Company or business name
• Mobile number and telephone number
• Email address
• Pickup and delivery details
• Consignor and consignee information
• Billing and invoicing information
• GST-related information where required
• Goods and consignment details
• GR/LR number
• Number of packages
• Shipment weight
• Booking, dispatch, arrival and delivery information
• Enquiries, feedback and customer-support communications
• Information voluntarily submitted through our website, WhatsApp or other communication channels

We may also collect limited technical information such as browser type, device type, IP address, website usage information and cookies where applicable.

Information may be used for legitimate business and operational purposes including:

• Booking and transporting consignments
• Shipment identification and tracking
• Pickup and delivery coordination
• Communicating shipment status
• Responding to customer enquiries
• Providing quotations
• Processing invoices and payments
• Handling complaints and claims
• Maintaining operational and accounting records
• Improving our website and services
• Preventing fraud, misuse and unauthorised activity
• Complying with applicable legal, taxation, regulatory and governmental requirements

Customers may use the website or other authorised Bijli Logistics channels to obtain shipment information using a GR/LR number or other permitted shipment identifier.

Tracking information is provided for customer convenience and may be subject to operational updates, connectivity, data-entry timing and system availability.

Users must not attempt to obtain information relating to consignments they are not authorised to access.

Where customers communicate with Bijli Logistics through WhatsApp, SMS, telephone, email or similar channels, information provided through those communications may be used to respond to enquiries, provide shipment information and deliver logistics-related customer support.

By voluntarily contacting us through these channels, you acknowledge that the relevant communication platform may process information according to its own terms and privacy practices.

Bijli Logistics does not sell personal information.

Information may, however, be shared where reasonably necessary with parties involved in providing our services, including:

• Branches and authorised personnel
• Drivers and transport operators
• Delivery and pickup partners
• Technology and communication service providers
• Accounting, insurance and professional service providers
• Government, regulatory, taxation or law-enforcement authorities where legally required

Only information reasonably necessary for the relevant purpose should be shared.

We take reasonable administrative, operational and technical measures to protect information against unauthorised access, loss, misuse or disclosure.

However, no internet-based system, electronic communication method or digital storage system can be guaranteed to be completely secure.

Information may be retained for as long as reasonably required for transportation operations, customer service, accounting, taxation, dispute resolution, legal compliance and other legitimate business purposes.

Certain transportation, financial and statutory records may be retained for longer periods where required by applicable law.

Our website may use cookies or similar technologies to support functionality, understand website usage and improve the user experience.

Third-party services integrated into the website may operate according to their respective privacy policies.

The Bijli Logistics website may contain links to third-party websites, maps, messaging services or other platforms.

Bijli Logistics is not responsible for the privacy practices, security or content of external websites and services.

If you believe that personal information provided to Bijli Logistics is inaccurate or requires correction, you may contact us using the contact information displayed on our official website.

Requests may be subject to identity verification, applicable legal requirements and legitimate record-retention obligations.

Our logistics and transportation services are intended primarily for businesses and persons legally capable of entering into commercial transactions. We do not knowingly seek to collect personal information from children through our website.

Bijli Logistics processes and maintains information in accordance with applicable Indian laws and regulatory requirements, as amended from time to time.

Bijli Logistics may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable legal requirements.

The latest version published on our official website will apply from its stated effective or updated date.

For privacy-related questions, corrections or concerns, please contact Bijli Logistics Private Limited using the official contact details displayed on our website.